3. Personal Information We Collect
Depending on how a user interacts with the platform, we may collect the following categories of personal information.
3.1 Account Information
We may collect:
• Full name
• Username
• Email address
• Phone number
• Date of birth
• Age group
• Country
• City, region, or general location
• Password or login credentials
• Profile picture
• Account type
• Subscription tier
• Communication preferences
• Account settings
• Login history
3.2 Athlete Profile Information
For athlete users, we may collect:
• Sport
• Position
• Competition level
• Team or organization
• Training goals
• Training age
• Preferred training style
• Equipment access
• Schedule availability
• Highlight reel links
• Social media links if provided
• Achievements
• Athletic background
• Recruiting or showcase information if enabled by the athlete
3.3 Athlete Performance Information
We may collect performance-related information, including:
• Height
• Weight
• Sprint times
• Jump results
• Strength numbers
• Estimated or actual one-rep max values
• Agility test results
• Conditioning test results
• Mobility data
• Testing history
• Progress tracking
• Program completion history
• Coach-reviewed results
• Verified testing results
• Team ranking results
• Global ranking results if the athlete opts in
Next Level Sports treats performance data as sensitive platform information, even where it is not legally classified as medical information.
3.4 Health-Adjacent Information
The platform may collect limited health-adjacent information when users provide it for training personalization or coach guidance. This may include:
• Injury limitations
• Pain notes
• Recovery status
• Fatigue levels
• Soreness ratings
• Training restrictions
• Return-to-training notes
• Readiness feedback
Next Level Sports is not a healthcare provider and does not provide medical advice, diagnosis, physical therapy, rehabilitation, or treatment. Users should consult a qualified medical professional before training if they have an injury, illness, pain, medical condition, or physical limitation.
3.5 Coach Information
For coach users, we may collect:
• Full name
• Business name
• Email address
• Phone number
• Country or region
• Profile photo
• Coaching experience
• Certifications
• Sports served
• Specialties
• Bio
• Service pricing
• Athlete capacity
• Coach profile information
• Verification information
• Subscription tier
• Payment status
• Coach conduct acceptance
• Program content created by the coach
3.6 Parent or Guardian Information
For minor athletes, we may collect parent or guardian information, including:
• Parent or guardian name
• Email address
• Phone number
• Relationship to athlete
• Consent records
• Account approval records
• Billing information if applicable
• Communication preferences
• Minor account management settings
3.7 Payment and Subscription Information
We may collect payment-related information, including:
• Subscription tier
• Billing status
• Payment processor customer ID
• Transaction history
• Invoice history
• Refund status
• Billing country
• Tax-related information where required
Next Level Sports does not intend to directly store full credit card numbers. Payments should be processed by a secure third-party payment processor such as Stripe / PayPal / Apple Pay / Google Pay.
3.8 Communications
We may collect communications sent through the platform, including:
• Coach-athlete messages
• Support requests
• Feedback
• Reports
• Coach invitations
• Athlete applications
• Team or group communications
• Emails or messages sent to Next Level Sports
Messages are private from other users but may be reviewed by Next Level Sports for safety, abuse reports, legal compliance, support, fraud prevention, or enforcement of our Terms.
3.9 Device, Log, and Usage Data
We may automatically collect:
• IP address
• Device type
• Browser type
• Operating system
• App version
• Pages viewed
• Features used
• Login time
• Session activity
• Error logs
• Security logs
• Referral source
• Approximate location based on IP address
• Cookie and tracking data where applicable
This information helps us operate, secure, improve, and analyze the platform.